Employee Satisfaction in Small Business already tends to run higher in measures compared to larger organizations, but there's always room for improvement. Besides, are you even measuring it?
Key Performance Indicators are the numbers that Big Business uses to track and compare their performance. The problem is that Small Business doesn't have access to the same fancy systems to track this. You can do it with a little gumption and Excel craftsmanship.
Are you making excuses for why you can't do things in your business? Excuses suck, and there's a way to avoid them.